Delivery Time
After placing an order, in order to ensure the best user experience, the goods will be shipped from the nearest warehouse in the country and can usually be received within 5 to 7 days.
Shipping Locations
In general, we are able to ship to most countries worldwide. For a detailed list of countries we can ship to, please see below:
Americas
USA (excluding Army Post Offices), Canada
Europe
France, Germany and UK
Oceania
Australia
Middle East
Qatar, Oman, Qatar, Bahrain, Kuwait, UAE and Saudi Arabia
Asia
Hong Kong, Japan, Taiwan，Malaysia，Philippines
Africa
Nigeria, Kenya, Ghana
General Information
Once an order has been placed and shipped, it cannot be cancelled. We apologize for any inconvenience this may cause. Please verify shipping, billing, and email information is correct before submitting payment.
Lost packages due to incorrect or incomplete addresses provided by the customer during purchase is not the responsibility of Atiross.
Undeliverable packages due to Atiross error will be reshipped at our expense.
Shipment Tracking?
We ensure that all orders are tracked from the moment they are sent to the moment they arrive to you. You are able to track your order at any time using our in-house Order Tracker. All you need is your Order ID and the email address you used upon checkout. If for any reason you cannot find your order, please contact us and we would be happy to help you.
The Order Tracker shows timestamps every time your parcel is scanned. Please allow two weeks for a parcel that has not been scanned before reaching out to us. Afterwards, we'd be happy to investigate your order for you.
Shipping Information
Orders are not shipped after the closing of business on Friday. Orders will not be shipped on weekends and holidays. Once an order has been placed, you can change the shipping address or email address as well the items ordered (size, colour, etc.) if the order hasn't been dispatched yet.
In rare circumstances, orders may get delayed at customs for inspection but be rest assured that your package will reach you as soon as possible.
Please note that order delivery time can be affected by holidays, weather conditions, customs laws and other variables may extend shipping times. Please understand we are not responsible for these situations as they are beyond control.
Delivery Guarantee?
If your package hasn't arrived to you in 60 days from your order and hasn't been tracked as 'Delivered', we are happy to refund the full product amount or resend an exchange of equal value to the original product order.